Some common questions about the website
Q1) Who do I email for questions about my order?
All customer service inquiries can be sent to info@salicerose.com.
Q2) Do you accept returns/exchanges on products?
There are no refunds for products purchased on our Site. Your store credit will be processed within approximately 10 business days of our receipt of the product(s). The following products are non-returnable and nonrefundable: posters, cosmetics, shoes, undergarments (e.g., bras, underwear, socks), hats, beanies, swimsuits, products on sale, and discontinued items. You may return all other products for store credit subject to the following terms:
Returns must be received by us within 30 days of the shipping date of the original order. You will be responsible for all shipping and handling charges on any product being returned.
You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
The product must be returned in its original condition and have the original tags attached to it.
You must include a copy of the original purchase date receipt.
Q3) Who do I email about returning something I purchased?
All customer service inquiries can be sent to info@salicerose.com
Q4) Can I cancel my order before it is shipped?
Unfortunately, no, orders cannot be cancelled once placed. A return will need to be initiated given that the product you purchased is eligible for return.
Q5) What payment methods do you accept?
We accept credit cards, debit cards, Apple Pay, and Google Pay for all purchases.
Q6) Why hasn’t my order arrived on the date it said it would be delivered? Is it lost? What happens now?
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments or packages lost during shipping. Title and risk of loss pass to you upon our transfer of the products to the carrier/delivery.
Q7) How do I initiate a return for an eligible product?
Please email us the order confirmation email and the reason for the return. Be sure to follow our online sales terms. Refer to question number 2 above or please review our Terms and Conditions.
Q8) What if a product I received is defective?
Returning defective products is simple. First, email us at info@salicerose.com a photograph of your defective item and in the subject of the email write your order number. Next, we will either: (i) replace such products free of charge or (ii) provide you with store credit if the product is out of stock. We will also pay for shipping and handling fees to provide you with a replacement product.